TERMS OF SERVICE

Welcome to RAYNOVA. These Terms of Service govern your access to and use of our website and services.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and applicable laws.

Please read these terms carefully before using our website.

1. GENERAL INFORMATION

RAYNOVA operates an independent handbag brand offering products under its own brand name and original designs.

Our website provides customers with access to product information, online shopping, payment processing, and customer support services.

We reserve the right to update, modify, or discontinue any part of our website or services when necessary.

2. ELIGIBILITY

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information you provide is accurate and complete.

  • You will use our website for lawful purposes.

  • You will not misuse our website or attempt unauthorized access.

3. PRODUCTS AND DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, and other product details are accurate.

Our handbags are made from 100% genuine leather.

Please note that slight variations in colour, texture, and appearance may occur due to natural leather characteristics, lighting conditions, and individual screen settings.

Product availability may change without prior notice.

4. PRICING AND PAYMENT

All product prices are displayed in the currency indicated on our website or at checkout.

We accept the payment methods displayed during checkout.

Payments are processed through Shopify Payments and other available payment service providers.

By placing an order, you authorize the applicable payment provider to process the transaction for the amount displayed at checkout.

RAYNOVA reserves the right to correct pricing errors, inaccurate product information, or technical mistakes.

If an order is affected by a significant pricing or listing error, we may contact you to confirm the order or arrange a cancellation and refund.

5. ORDER PLACEMENT AND ACCEPTANCE

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

RAYNOVA reserves the right to review, refuse, or cancel an order when reasonably necessary, including in situations involving:

  • Suspected fraudulent activity.

  • Payment authorization issues.

  • Incorrect pricing or product information.

  • Product unavailability.

  • Incorrect or incomplete delivery information.

  • Other legitimate operational or legal reasons.

If an order is cancelled after payment has been collected, an appropriate refund will be issued.

6. SHIPPING AND DELIVERY

RAYNOVA provides free shipping on orders.

Orders are generally processed within 1–2 business days.

Estimated delivery time is 5–7 days after dispatch, subject to destination, courier operations, customs clearance, and unforeseen delays.

We use international courier services, including DHL and FedEx.

Delivery estimates are not guaranteed delivery dates.

For additional information, please review our Shipping & Delivery Policy.

7. RETURNS, REFUNDS AND EXCHANGES

Customer returns, refunds, and exchanges are governed by our separate Refund & Return Policy and Exchange Policy.

Our standard voluntary return period is 7 days after delivery, subject to applicable statutory consumer rights.

Products must meet the applicable return conditions.

Nothing in these Terms of Service limits any mandatory rights or protections provided by applicable consumer laws.

8. ORDER CANCELLATIONS

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the cancellation process.

Please review our Order Cancellation Policy for further information.

9. INTELLECTUAL PROPERTY

All original RAYNOVA branding, logos, product photographs, designs, graphics, website content, text, and other materials are owned by RAYNOVA or used with appropriate authorization.

No content from our website may be copied, reproduced, distributed, modified, or commercially used without prior written permission.

10. PROHIBITED ACTIVITIES

You agree not to:

  • Use our website for unlawful purposes.

  • Submit false or misleading information.

  • Attempt fraudulent purchases.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to our systems.

  • Copy, misuse, or reproduce our intellectual property.

  • Introduce malicious software or harmful code.

We reserve the right to restrict access or take appropriate action where misuse is identified.

11. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, analytics, advertising, shipping, and other operational purposes.

These services may be governed by their own terms and privacy policies.

RAYNOVA is not responsible for the independent practices of third-party service providers, subject to applicable law.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, RAYNOVA will not be responsible for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer guarantees and statutory rights.

13. FORCE MAJEURE

RAYNOVA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, government restrictions, or interruptions to third-party services.

14. GOVERNING LAW

These Terms of Service are subject to applicable laws and mandatory consumer protection requirements.

Nothing in this section removes or restricts consumer rights that cannot legally be excluded under the laws applicable to your purchase.

15. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary.

Any updated version will be published on this page with a revised Last Updated date.

Continued use of our website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.

16. CONTACT INFORMATION

For questions regarding these Terms of Service, orders, or our website, please contact:

Brand: RAYNOVA

Email: RAYNOVA166@GMAIL.COM

Business Address:

72 N Market St
Asheville, North Carolina
United States

Customer Support: 7 days a week.

Thank you for choosing RAYNOVA.