REFUND & RETURN POLICY

At RAYNOVA, customer satisfaction is important to us. We want every customer to feel confident when shopping with us.

1. Return Period

Customers may request a return within 7 days of receiving their order, subject to applicable consumer protection laws.

For eligible change-of-mind returns, products must:

  • Be unused and in their original condition.

  • Have all original tags and packaging.

  • Include all accessories supplied with the product.

  • Be free from damage caused after delivery.

Important: Where applicable law provides a longer return or cancellation period, those legal rights will apply.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue.

Customers may choose:

  • A full refund, or

  • A replacement product, subject to availability.

RAYNOVA will cover the return shipping costs for eligible damaged, defective, or incorrect products.

3. Change-of-Mind Returns

We accept eligible change-of-mind returns within the applicable return period.

Returned handbags must be unused, in their original condition, and include their original tags and packaging.

RAYNOVA covers the return shipping costs for eligible change-of-mind returns as well.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed within 5–7 business days to the original payment method.

Please note that the time required for the funds to appear in your account may depend on your bank or payment provider.

5. Non-Returnable Conditions

Except where required by applicable law, products may not qualify for a voluntary return if they:

  • Have been used or damaged after delivery.

  • Are missing original tags or packaging.

  • Show signs of misuse or alteration.

Nothing in this section limits your statutory consumer rights.

6. How to Request a Return

To request a return or refund, please contact our customer support team.

Email: RAYNOVA166@GMAIL.COM

Please include:

  • Your order number.

  • The reason for your return.

  • Photographs, if the product is damaged or defective.

Our team will guide you through the return process.

7. Contact Information

For any questions regarding returns or refunds, contact:

RAYNOVA Customer Support

Email: RAYNOVA166@GMAIL.COM

Thank you for shopping with RAYNOVA. We appreciate your trust and support.