PRIVACY POLICY

At RAYNOVA, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable privacy laws.

1. PERSONAL INFORMATION WE COLLECT

When you visit or make a purchase from RAYNOVA, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase history

  • Payment transaction information

  • IP address

  • Browser and device information

  • Website browsing and interaction activity

We collect information that you voluntarily provide and certain technical information automatically when you use our website.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill customer orders.

  • Process payments and refunds.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Respond to customer inquiries.

  • Provide customer support.

  • Prevent fraudulent transactions.

  • Improve our website and shopping experience.

  • Measure advertising and marketing performance.

  • Send promotional emails where permitted by law.

3. PAYMENT INFORMATION

Payments on our website are processed through Shopify Payments and other payment methods made available at checkout.

Your payment information is handled by the relevant payment service providers according to their security and privacy practices.

RAYNOVA does not intentionally store complete payment card numbers or card security codes on its own systems.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your shopping experience.

These technologies may help us:

  • Remember your shopping cart.

  • Maintain website functionality.

  • Understand website traffic.

  • Analyze customer interactions.

  • Measure advertising performance.

  • Provide relevant marketing.

We may use services such as:

  • Shopify analytics and cookies.

  • Meta Pixel.

  • Google Analytics.

  • Other advertising and analytics technologies where enabled.

You can manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies or tracking technologies.

5. SHARING YOUR PERSONAL INFORMATION

We may share necessary customer information with trusted third-party service providers to operate our business.

These may include:

  • Shopify and ecommerce service providers.

  • Payment processors.

  • Shipping and delivery companies, including DHL and FedEx.

  • Website analytics providers.

  • Advertising and marketing platforms.

  • Fraud prevention and security providers.

  • Government authorities where legally required.

We share only information reasonably necessary for the relevant business purpose.

We do not sell personal information for money.

6. INTERNATIONAL DATA TRANSFERS

RAYNOVA serves customers in multiple countries. Your personal information may therefore be transferred to or processed in countries outside your country of residence.

Where required, we use appropriate safeguards and legal mechanisms to protect personal information during international transfers.

7. DATA SECURITY

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, legal compliance, and dispute resolution.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal retention requirements.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of your personal information.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising or personal information sharing.

  • Object to certain types of data processing.

  • Lodge a complaint with the relevant privacy authority.

To exercise your privacy rights, contact us using the email address provided below.

10. MARKETING COMMUNICATIONS

We may send promotional emails about new arrivals, products, offers, and updates where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Transactional emails, including order confirmations and shipping notifications, may still be sent when necessary to fulfill your purchase.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without the appropriate parental consent where required by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

RAYNOVA is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of those websites before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

14. CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Brand: RAYNOVA

Email: RAYNOVA166@GMAIL.COM

Business Address:

72 N Market St
Asheville, North Carolina
United States

Customer Support: 7 days a week.

Thank you for trusting RAYNOVA.