RAYNOVA-C1082 HANDBAGS

At RAYNOVA, we want our customers to be happy with their purchases. If you wish to exchange an item for another available design or colour, we are here to help.

1. EXCHANGE PERIOD

Customers may request an exchange within 7 days of receiving their order, subject to applicable consumer protection laws.

Where applicable law provides a longer exchange or cancellation right, those rights will apply.

2. EXCHANGE CONDITIONS

To qualify for an exchange, the product must:

• Be unused and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Include all accessories supplied with the product.

• Show no signs of damage caused after delivery.

3. EXCHANGE FOR ANOTHER DESIGN OR COLOUR

Customers may request an exchange for another available RAYNOVA design or colour.

All exchange requests are subject to product availability.

If the replacement product has a different price, our customer support team will explain any price difference before confirming the exchange.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem.

For eligible damaged, defective, or incorrect products, customers may choose between:

• A full refund, or

• A replacement product, subject to availability.

RAYNOVA will cover the applicable return shipping costs.

5. EXCHANGE SHIPPING COSTS

RAYNOVA covers return and replacement shipping costs for eligible exchange requests.

We will provide instructions for returning the original product after reviewing your request.

6. HOW TO REQUEST AN EXCHANGE

To request an exchange, please contact our customer support team.

Email: RAYNOVA166@GMAIL.COM

Please include:

• Your full name.

• Your order number.

• The product you wish to exchange.

• The replacement design or colour you prefer.

• The reason for your request.

Our team will review your request and guide you through the next steps.

7. IMPORTANT INFORMATION

All exchanges are subject to product inspection and availability.

Nothing in this policy limits any mandatory rights provided under applicable consumer protection laws.

8. CONTACT INFORMATION

For exchange-related questions, contact:

Brand: RAYNOVA

Email: RAYNOVA166@GMAIL.COM

Business Address:

72 N Market St
Asheville, North Carolina
United States

Customer Support: 7 days a week.

Thank you for choosing RAYNOVA. We appreciate your trust and look forward to serving you.